Warranty and Return Policies
INSPECT YOUR SHIPMENT UPON ARRIVAL…
30-day money back guarantee!
We at Advancedmistingsystems.com hope every product you purchase meets or exceeds your expectations. We fully understand that it is not always possible, and we will accept all unused equipment in the original box for a full refund, less shipping out charge, return shipping and 3% credit card fee we are charged, and in some cases a restocking fee with the following conditions:
- Offer is valid for 30 days after delivery.
- You must inspect your shipments upon arrival and if any item is damaged.
- You have 5 days to make a claim with shipper for any short or damaged packages, pictures will be required.
- Customer must call or email us to request a return.
- All returns must be in like new condition, never used, installed, scratched or damaged and in the original box order was shipped out in. Product will be inspected upon return receipt and prior to any refund.
All pumps that are built with voltage higher than 240 Volt, any motors built with anything over single phase, or pumps with zones are considered custom built pumps and are non-returnable, cannot be exchanged and final sale, no exceptions.
WARRANTY POLICY
Advancedmistingsystems.com is an authorized dealer and distributor for our on-line products, and we will gladly assist you with any warranty claims. We are not the manufacturer and are restricted to those policies set forth by the manufacturer of the product. Most warranties do not cover normal wear and tear, improper use, abuse, neglect, lack of preventative maintenance, improper installation, or other user-induced problems. All of our products are factory tested prior to shipping. We will warranty, replace, or repair all products as per manufacturer’s warranty policy. We are customer service professionals and are happy to assist you with trouble-shooting performance and operating problems. In most cases, we are able to diagnose installation or connection-related issues by telephone, saving you needless expenses and delays.
